Meet The Enclave Way
Building Business by Building People
In an almost completely digital world, the need for relationships remains unchanged.
Businesses Succeed when Relationships Thrive
The Enclave Way recognizes that businesses succeed when relationships thrive. This includes all relationships involved in the business – from the bottom, up.
According to a recent Harvard Business Review Article, “When the customer experience and the employee experience are managed together they create a unique, sustainable competitive advantage.”
The goal is for each relationship to be a 5-star experience from start to finish – brand awareness to lifelong relationship; recruitment to exit interview. This is what creates brand champions.
Build your Business Thoughtfully
In order for relationships to thrive under the brand’s umbrella, there needs to be a lot of upfront work done, starting with a clearly defined brand.
A clear, cohesive brand helps consistently communicate who a business is, what it does, and who it serves. Interactions with this brand must be positive from the beginning to help and establish a foundation to which customers and employees return.
This requires a lot of thought upfront in how a business approaches its audience.
Processes and Workflows
In order for the brand-employee relationship to start and remain positive, a business needs consistent processes set up – from recruiting to the exit interview.
Giving employees a 5-star experience can often be overlooked in the hustle for reaching customers. But the employee is the first person from whom a brand needs loyalty. If the employee doesn’t have positive feelings toward the brand, it will show in her interactions with the customer.
From marketing to customer service, all employees should be on the same page regarding customer relationships. It’s suggested that a customer will be up to five times more likely to return to a brand and recommend a company if she had a positive experience.
Consistency is key. All customers should walk away feeling like they had a 5-star experience. All employees should feel like they have and deliver 5-star service. Clearly defined processes and workflows lead to this consistency.
Building Business by Building People
The Enclave Way believes in building business by building people. Cultivating a culture that prioritizes relationships is what ultimately helps a business succeed.
Business leaders who thrive lead businesses that thrive. From branding, to marketing, to client experience, we have the experience and desire to help guide and grow your business.
Your Success is Our Goal
The passion behind The Enclave Way is simple. We want to:
- Build business by building people
- To empower and educate leaders who can run great businesses where people want to wake up and work
- Save the human side of business
Are you ready to grow your business with us? Learn more about our offerings below.